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FAQs

Frequently Asked Questions

Here are some of the most common questions and answers about our services. If you have more queries, feel free to contact us.

Please arrive 10 minutes before the scheduled start time. We strongly recommend leaving early to allow extra time for traffic or unexpected delays. Tours begin promptly at the scheduled time, and late arrivals may not be able to join once the tour has started.

Your guide will be easy to spot—they’ll be wearing a Babylon badge on a Babylon lanyard. On the morning of your tour, they’ll also contact you to confirm the meeting point. To make sure everything goes smoothly, please provide us with your direct mobile number (including country and area code) and an email address you can access during your trip. Please be sure to check your SPAM folder if you don't see the email in your inbox. If you need to update your contact details please email them to info@babylontours.com indicating your booking reference number and destination or call +1 917 999 0380

Yes! All tickets for the permanent collection are included and organized by Babylon Tours. We reserve all entry tickets beforehand to ensure our groups enter to make the most of their time!

Your guide will reach out to you the morning of the tour by text and email. Please ensure you have provided your correct telephone number (including country code) and email beforehand. Please be sure to check your SPAM folder if you don’t see the email in your inbox. If you need to update your contact details please email them to info@babylontours.com indicating your booking reference number and destination or call +1 917 999 0380

No. Viator is an online travel agent and booking platform that resells our tours. We are Babylon Tours, an independent Tour Operator currently offering experiences in 12 major cities worldwide. For the best customer care and to enjoy our satisfaction guarantee, we recommend booking directly through our website.

Yes! You can reschedule free of charge if you notify us at least 24 hours before the scheduled start time. For rescheduling within 24 hours, a fee applies to cover guide payments, unused tickets, and company costs (no profit is made on this fee). If you booked through a booking platform like Viator or GetYourGuide, you must reschedule directly with them.

Please inform your guide as soon as possible. If this is a semi-private tour, it must start on time. If your tour is ticketed, the guide will reply to your message with the tickets so you can enter the museum or monument on your own and try to join the guide inside if possible. Please note that once the tour begins, the guide will not be able to regularly check their phone. We can only guarantee meeting your guide at the designated meeting point before the tour starts. If you cannot find any contact from your guide, alternatively you can contact customer service by calling at +1 917 999 0380. Follow this link to find out Terms and Conditions [https://babylontours.com/terms_and_conditions]

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Please let us know immediately by email to info@babylontours.com or call +1 917 999 0380. Our refund policy does not cover medical issues that arise within 24 hours of the tour’s start. In such cases, please contact your travel insurance provider. We can provide a document confirming you were unable to attend. Follow this link to find out Terms and Conditions [https://babylontours.com/terms_and_conditions]

If your transportation is cancelled, please reply directly to your guide’s message to let them know you won’t be able to join the tour. The refund policy does NOT cover transportation issues reported within 24 hours of the tour’s start time. However, we can offer you the option to reschedule, subject to availability. A rescheduling fee applies for tours starting in less than 24 hours. To check rescheduling options, please contact us at info@babylontours.com or call us at +1 917 999 0380. Follow this link to find out Terms and Conditions [https://babylontours.com/terms_and_conditions]

No, tickets cannot be shared in advance. Your guide will meet you at the designated meeting point with the tickets, and you’ll enter together as a group. The exact meeting point is listed on your confirmation voucher. To ensure a smooth start, please arrive at least 10 minutes before the tour begins—we can only guarantee meeting your guide at the specified time and place.

Yes! You’re welcome to remain in the museum until closing time. Just let your guide know before the tour finishes, and they’ll send the tickets to your phone so you can continue exploring on your own (internet connection required)

You don’t need to worry about downloading your entry tickets—your guide will have them ready for you. Simply bring your booking confirmation (a phone version is fine). If you’d like to keep the tickets after the tour to continue exploring on your own, just ask your guide at the end of the tour and they will make sure to share it with you (internet connection required).

Yes, our tours run rain or shine. Please check the forecast and dress appropriately. Tours will only be canceled in the event of a dangerous weather alert from local authorities.

Yes, all our tours are led by professional English Speaking Tour Guides. Also some of our PRIVATE Tours can be booked in other languages. If you are looking for other languages than English and cannot find them, please contact our customer service at info@babylontours.com or call at +1 917 999 0380

We take credit card payment from most card providers around the world. If you encounter any issues approving your payment, please contact our customer service at info@babylontours.com or call at +1 917 999 0380

Every tour has a specific starting point. You can find this on your confirmation email and voucher. Also if you provided us with your direct phone number with country and area code as well as email address, your guide will be able to contact you the day of the tour to confirm last minute details on how to meet them.

Some of our “combo tours” require transportation between each section of the tour. In these cases we only use private car services such as Uber or local taxis and this service is included in the price of the tour. In case of high volumes of traffic, your guide might propose alternative transportation using public transport .

You can cancel for a full refund up to 24 hrs before the tours start time. After that point you can reschedule (depending on availability) for a fee. Follow this link to find out Terms and Conditions [https://babylontours.com/terms_and_conditions]

We offer museum tours and city walking tours. For those who want to make the most of their time, we have “combo tours” that combine both museum and walking tours to provide a broader view of the city. Choose the Private Tour option to have a guide dedicated exclusively to you and your group, or a Semi-Private Tour where you’ll join a small group, guaranteed to be limited in size for a more personal and engaging experience.

All of our tours require advanced booking through our website. Simply click on the tour you desire, for complete details and all booking information. Once you have found the tour you like, you can choose a Private Tour for a guide dedicated exclusively to you and your group, or a Semi-Private Tour where you’ll join a small group, guaranteed to be limited in size for a more personal and engaging experience. Click BOOK NOW and let the system guide you through the booking steps.

Our museum tours are entirely done inside each museum. Some of our Walking Tours can enter certain monuments, check tour descriptions for details. Please check the inclusions on the tour description to know if we enter or not any specific monument you would like to see inside. You can also contact our customer service at info@babylontours.com or call at +1 917 999 0380

Yes you can. No extra fees will be added to your booking. Just be aware that most of our tours tend to sell out year round.

No. All of our tours have designating meeting points, depending on the city we recommend using Uber or Taxi. We strongly advise leaving early to avoid any traffic delays.

We don’t offer this service currently.

All our museum or monument tours include a time entry ticket that we reserve for the entire group. Generally, depending on the venue, this ticket will grant access via a separate entrance or ensure we enter at a specific time or with specific priority. When booking a tour with us you are guaranteed to have your entry ticket reserved.

We keep our groups small to ensure a personal and interactive experience with your guide. Group sizes vary depending on the tour, ranging from 5 to a maximum of 12 guests per guide. If you’d like details about a specific tour, feel free to call or email us—we’ll be happy to confirm the exact group size for you. Contact our customer service at info@babylontours.com or call at +1 917 999 0380

We require that there is an accompanying adult for each booking. Once that condition is covered, guests of all ages are welcomed on our tours. If you are planning to book a tour for your family with small kids, we recommend looking into our Family Friendly Private Tours. If you cannot find them contact our customer service at info@babylontours.com or call at +1 917 999 0380

We strive to make all our tours accessible to guests with mobility needs. Some tours may only be available as Private Tours to allow for alternative routes and accessible entrances. Outdoor tours depend on street conditions and terrain, so accessibility may vary. We recommend that guests using a wheelchair bring an accompanying person to assist during the tour. While we do not provide wheelchairs, if you’ve booked a museum tour, your guide will help you request one from the museum’s available stock at the start of the tour. If you have your own wheelchair, you can bring it on the tour

While we do not have a specific discount, we adapt our prices for kids and teenagers so they are as cheap as they can be. As we only run very small groups, all participants count. If you are planning to book a tour for your family with small kids, we recommend looking into our Family Friendly Private Tours. If you cannot find them contact our customer service at info@babylontours.com or call at +1 917 999 0380

Yes! You can either purchase a gift card or book a tour directly for someone else. When booking for another person, we recommend providing their contact details so we can communicate with them directly regarding the tour, ensuring a smooth experience on the day.

Yes, you can book as many tours as you like by adding them to the cart and pay for all at once at check out. If you accidentally double-book, please notify us at least 24 hours before the tour start time so we can help adjust your bookings.

If you cannot find your booking confirmation email, try looking into your SPAM/Bulk folders or contact our customer service at info@babylontours.com or call at +1 917 999 0380

No! There are no hidden fees—what you see is what you pay. Our prices include all tickets, services, and the tour experience itself. The only optional extra is a tip for your guide, which is entirely at your discretion. When you book directly through our website, your reservation also includes our Satisfaction Guarantee, ensuring a seamless and worry-free experience.

Pets are NOT allowed during our tours.

No, gratuities are optional and not included in the tour price.

No, transportation is not included. Uber, taxi, or public transport is recommended.

Digital tickets work perfectly—just have your ID handy and you’re ready to enter!

Yes! Private tours are available for those seeking a fully personalized experience.

Absolutely! The small group size ensures personalized attention, and your guide encourages questions and discussions throughout the tour.
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